Refund policy

Returns & Exchanges Due to the personal nature of our products and for hygiene reasons, we do not accept returns or exchanges for change of mind. All sales are final unless the item is confirmed to be faulty.

Faulty Items If you believe your item is defective or was damaged during transit, please follow these steps:

• Notification Window: You must contact us and provide proof of the fault within 7 days (one week) of the delivery date.

• Evidence Required: Clear photographic evidence of the fault must be submitted to our support email [Insert your email here] within this one-week timeframe.

• Evaluation: Once we receive the photos and description of the issue, we will evaluate the claim. If the item is deemed faulty, we will offer a replacement or a full refund.

Exclusions Items that have been worn, had the lace cut, or have been altered/styled in any way are not eligible for a return, even if a fault is claimed, as the original condition has been compromised.